Frequently Asked Questions

Below are the most frequently asked questions which we have answered.
Please check here before you get in contact with us, as you may find we have already answered your question(s).

  • When will I receive my first delivery?
  • You will receive the first delivery 10 to 12 business days after placing your order. Each monthly delivery thereafter will be dispatched once your monthly subscription payment has been processed.

    Your subscription gifts will be delivered throughout the duration of your subscription in separate packages, rather than all at once. In the event of any gift being out of stock, or due to any circumstance beyond the control of the publisher, it will be replaced by another of equal or greater value.
  • Have you received my subscription request? - I have not had confirmation.
  • If you have subscribed online, you will receive a confirmation email. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form.
  • What if I move house or want my delivery sent to another address?
  • Please contact our Customer Service Team to let them know your new address and we will update your details accordingly. Please note you cannot change your delivery address for your subscription online.
  • I‘m going on holiday and I want to suspend my delivery for a few weeks, is this possible?
  • You can pause your delivery by contacting our Customer Service team who will take care of your request.
  • What payment methods are available?
  • Visa, Mastercard or PayPal
  • What if my card is expired or my payment details changed? How can I update my details securely?
  • Please give us a call using the details on the contact page. Please make sure that you don't share any of your payment or card information by email.
  • How do I cancel my subscription?
  • You can cancel at any time giving 28 days' notice - please contact our Customer Service Team via telephone, email or using our contact form.
  • How do I return an issue?
  • If you subscribe and decide for whatever reason not to keep a received issue – please contact our Customer Service team via telephone or email.
  • I have not received all my issues or gifts. How can you help?
  • We are sorry to hear that. If you have recently subscribed, please allow up to 10 to 12 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and order number in the subject line.
  • Why have I received the wrong issue(s)?
  • A mispack may have happened. We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and order number in the subject line.
  • What should I do if I receive a damaged issue or damaged FREE gift?
  • We replace any damaged issues free of charge. Please contact our Customer Service Team.
  • I cannot access some of the website pages. What can I do?
  • It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods on the contact page.
  • Can I get the free subscription gifts without subscribing?
  • No, sorry, but if you’d like to subscribe you can do so via the 'subscribe' page on the collection website.
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